Late last night I was browsing the internet and chatting it up with
FaceBook (FB) friends when I remembered that I really wanted to do something when it came to detoxifying my body. I spend too many hours behind a computer screen and far too much money eating fast food. I know that my insides probably look 10x worse then my outsides. Thats saying something as my outsides aren't the prettiest in the world either.
As I browsed around I remembered all the research that I had done a few months back and that I had saved the weapon of choice that I had researched with regards to
Colon Cleansing and Detoxification.
"Dr. Natura" was the product of choice and I was actually in a position to try and get it now. I had read all of the testimonials and many of the blogs that people had posted with regards to their own outcomes. So I ventured into the
shopping cart system. I began my order with the 3 month supply of each and then saw that the price was a bit too high for my budget. Frustration again! Oh wait, I have a promotional codes that they had sent to me. I found them again and to my surprise and joy they were still good and working. I entered the first one which gave me a free 1 month
Detox kit and another that was a $20 off promo code so I was now saving nearly $80. I was very happy since that now, barely, fit into my budget. All was right with the world and I was happy.
I awoke the next morning to the usual order confirmation e-mails and of course a few others. When I read the invoice that was generated for me I was . . . lets say upset. The total that was charged to my account didn't accept any of the discounts. In fact it was as if the website had lied to me. (Pause for effect.)
I was on the
BlackBerry (BB) faster then you could believe and dialing the "happy" customer service department to vent on them. I first talked to Jennifer who was doing her job and deflecting as much of my anger as possible. She did the usual song and dance about me having to receive the shipment and then send it back to get my money back; I wasn't having any of it! I demanded, to a point of meanness (sorry Jennifer), that i speak to a manager. She made it as clear as I was able to understand that the managers were unavailable at that moment and that someone would have to call me back. I did ultimately aquiess and get off of their phones for a bit. Still not satisfied and now poorer for it.
About an hour later I called back and asked to speak to either of the managers that I had been refered to by Jennifer. I was quickly transfered and spoke to Marta (she's the manager whose picture appears on the site), and she sounded a bit worse for the wear but was cordial. She told me after I reminded her of the issue that she had already refunded me $35 for the issue. What&^%? i told her that that was not correct and that I was expecting exactly $78.40 to be refunded. I explained that the amount that I was given by the website was the amount that I expected to pay and no more. We bantered a bit back and forth but when I told her that there was nothing on the site stating an exception to what I did and that the site had both allowed the transaction as well as sent up no flags during the checkout process the company had no recourse but to honor the website's total and product delivery to me. She finally agreed to refund the complete amount and thanked me for exposing the flaw in the site so that they could patch it.
I was upset, yes. But after the interactions with the staff representing
DrNatura I must say that I am thus far very happy with the fact that they decided to honor the site's total and that they will be, as far as I can tell making this transaction move forward. While all this was going on I received the email that the product were shipped out already, which is more then 1 day earlier then they state on the website.
My respect to the people that do customer service all over the world as it is one of the toughest jobs around. When you are standing in a return line for an hour this post holiday season think about the person behind the counter and how long they have had to stand there and listen to all of our gripes and complaints.
Steve Overstreet | Create Your Badge

Labels: Colon Cleansing, Customer Service, Detox, DrNatura, Facebook, order, shopping cart, Toxiout